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Warranty

Purple will make your new kitchen
Warranty 

Purple Granite Ltd guarantee the registered owner of the installed product against any manufacturing defects for a period of 10 YEARS from date of purchase. Please keep your proof of purchase.

This warranty is limited to the purchaser of Purple Granite’s surfaces.

The warranty obligates Purple Granite to replace or repair any defective product for a period of 10 YEARS under the terms and conditions contained herein, with the same characteristics (colour, thickness, etc.) as those of the product purchased by the customer.

This Letter of Warranty is in all cases conditional upon the strict observance by the consumer of the instructions for use and the maintenance issued by Purple Granite before your fitting.

 

What the warranty does not cover

  • Any damage directly or indirectly caused by any action, work or any other intervention carried out by third parties not related to Purple.
  • Impact damages, misuse or an inappropriate chemical treatment.
  • Damage resulting from the improper use, including, but not limited to: (i) use of the product for purposes other than for which it was intended; (ii) use of the product in a way that does not comply with the applicable technical or safety standards; (iii) failure to follow the user and maintenance guidance;
  • Purple is not responsible for damage or injury caused in whole or in part force majeure, job site conditions, architectural and engineering design, structural movement, acts of vandalism, accidents, natural disasters, damage caused by the interaction of other products or any other cause beyond Purple’s control. Variations in colour, tone, shade, particle structure or gloss level variances in the material derived from natural changes over time occurring in the different components of the product.
  • Cracks in the surface after its installation.
  • Cracks in the final product are not considered an indication of defective material. The main causes of cracking are movement, the direct application of heat on the surface, the placement of excessive weight on the surface or the result of scraping, bumping or impacts to the material.
  • Chipping is not due to defective material but is the result of scraping and bumping objects against the edges of the surface.
  • The warranty does not cover consequential or incidental damage, loss or expense other than the product itself, including, but not limited to, damage to other products or installations, or additional or supplementary repairs on plumbing, electrical or masonry work that may be necessary to repair or replace the Purple product covered by this warranty, which shall be the sole responsibility of the consumer.
  • Likewise, this warranty specifically excludes damage which could result from a defect that is covered, including those that occur during the period the claim is being processed, as well as throughout the period the product is being replaced.
  • This exclusion extends, but not limited to, any harm, including loss of profit, affecting commercial, industrial, professional or merely living activities, which the consumer, purchaser of the product or any third party may suffer.
  • Any problems or damage resulting from exposure of the product to intensive and continuous use for long periods of time or use in common areas: including, among others, discoloration, loss and decline in performance and aesthetic characteristics, and warping of flooring.
  • Differences between samples or photographs of any Purple product and the true product purchased are also excluded.
  • This warranty does not cover products that have not been paid for in full.
  • This warranty does not cover commercial use of Purple products. Commercial uses include but are not limited to use in commercial buildings such us retail stores, restaurants, offices, hotel or apartment complexes.

 

Joints

Joints are simply resin bonds that over time can deteriorate, the time it takes for joints to fail can be weeks or years depending on the substrate, support and weight applied to the surface. For this reason, joints are warranted for 3 months from the date of the fit. If your joints do fail then you will be offered a joint repair kit free of charge, or one of our fitters will repair the joint free of charge when we are in the client’s area, to Purple’s timeframes

 

What Purple will do if the product has a defect

If a Purple Granite product is found with a defect, within the terms and conditions of this warranty, Purple will, after due verification, proceed to replace or repair the material.

If the product cannot be repaired, then this warranty covers the replacement of the defective product with one of identical characteristics (colour, thickness, etc.) as those of the product purchased, unless this is impossible owing to the product being unavailable or discontinued. In this case, it would then be replaced by a product of similar characteristics and price point.

 

Contacting us

If you have any questions about this warranty statement, please contact us at:

Purple Granite
Unit 6, Gemini Business Park
Stourport Road
Kidderminster
DY11 7QL
01562 549100

This document was last updated in March 2022

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